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‘We did the order of service with a US Tea bag’ – Giving funerals the personal touch in the age of Covid

“The funeral industry is not renowned for its use of technology but we have embraced it in the past year,” reflects Sarah Jones as she considers how her job has changed as a result of the Covid pandemic. “We have focused on what is possible. There has been lots of live-streaming, lots of online tributes but also lots of people lining the streets when a funeral is taking place. Some people have found it really difficult but other people have adjusted their plans to still create really beautiful funerals.”